In her role as Deputy Chief Operating Officer (DCOO), Sovany Van is responsible for ensuring thorough and professional customer service delivery that continually exceeds client expectations. She is responsible to manage key client relationships and the overall development of IntelliDyne's service delivery professionals. Sovany is accountable for all activities related to the creation and accomplishment of client satisfaction objectives and contract performance levels. She also serves as the senior operational representative for corporate certifications such as CMMI, ISO, ITIL, and CMMC.
Prior to her position as DCOO, Sovany was responsible for the profitability and performance of IntelliDyne’s largest contract as Vice President of Operations and Defense Health Agency (DHA) Program Manager. In this role she oversaw a suite of full life-cycle Health IT services for the DoD and partner organizations, which enabled health care and related health-services to be provided to active duty & retired military personnel and their families.
Before joining IntelliDyne, Sovany worked in the Property & Casualty industry in sales, underwriting, process improvement and product management at a Fortune 500 company. This experience parlayed into a project management role, team management, department management and program management in IT contracting for the last eleven years. Throughout this time she has formally mentored junior staff, led a women’s mentoring group, implemented agile methodology, created training curriculum, and hosted professional talks.
Sovany holds a Bachelor of Science (BS) in Business Administration from the University of Mary Washington and Master of Science in Management of Information Technology (MSMIT) from the University of Virginia. She is a member of the Women in Technology association, a certified Project Management Professional, and is certified in ITIL Foundations, ITIL Intermediate Service Strategy, as well as a Certified ScrumMaster and Certified Product Owner. She is a highly detailed, process-focused leader with experience in Lean Six Sigma, agile, IT strategy, and enterprise infrastructure.
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