Serving the Defense Health Agency​

IntelliDyne is proud that our innovative technology solutions have helped the Defense Health Agency (DHA) to fulfill its mission.

Supporting the DHA

Delivering affordable, high-quality health services to Military Health System (MHS) beneficiaries, the DHA is a joint, integrated Combat Support Agency that enables the Army, Navy, and Air Force medical services to provide integrated healthcare to Combatant Commands in both peacetime and wartime.

IntelliDyne supports the DHA’s goal to:

“Achieve greater integration of direct and purchased health care delivery systems so that we accomplish the Department’s Quadruple Aim: achieve medical readiness, improve the health of our people, enhance the experience of care, and lower our healthcare costs.”

IntelliDyne is responsible for providing the Deputy Assistant Director Information Operations Directorate (DAD IO)/J-6 Other Lines of Business (OLB) a wide range of Information Technology (IT) support services not limited to:

  1. Local IT Service Desk Support Services
  2. Application and Web Development Support Services
  3. Identity Management and Windows Desktop Support Services
  4. Data Center Operations Support Services
  5. Information Assurance Support Services
  6. Network Operations Support Services
  7. Telecommunications Support Services
  8. Information Business Operations
Case Study: Serving the Defense Health Agency​ (DHA)
To fulfill its mission, the DHA turned to IntelliDyne to partner with innovative technology solutions to deliver affordable, high-quality health services to Military Health System (MHS) beneficiaries.
Serving the DHA cont...
In support of DHA’s investment in the adoption of Enterprise IT Service Management (ITSM), IntelliDyne utilizes the ITSM Information Technology Infrastructure Library (ITIL) framework to provide consistent, available, and reliable IT services to Defense Health Headquarters (DHHQ) and other DHA HQ locations. IntelliDyne led the consolidation of all network services provided to the OLBs and effectively manages, operates, maintains, and integrates the transfer of IT support to the DHA Enterprise IT Support model...
Serving the DHA cont...
Examples of this include reorganizing direct on-site support to transition specific support functions to other DHA enterprise support elements such as the DHA Global Service Center, DHA Life Cycle Management, DHA Regional Operations, DHA Enterprise Service Management, and DHA Network Operations in locations across the United States including Falls Church, VA, San Antonio, TX, Aurora, CO, San Diego, CA, and Great Lakes, IL...
Serving the DHA cont...
IntelliDyne is a major integrator into the DHA Enterprise and has provided self-migrations from legacy networks and domains to the Medical Community of Interest (MedCOI) and Medical Joint Active Directory (mJAD). IntelliDyne provides full and supplemental support to the Desktop to Datacenter (D2D) effort, alleviating the pull on enterprise and NIWC resources as DHA moves towards consolidation and standardization...
Learn more about D2D
Serving the DHA cont...
The level of support provided by IntelliDyne ensures rapid response to onsite DHA needs. Dedicated end user support technicians know the DHA client base and are strategically placed to provide timely support. DHA NSS staff provided by IntelliDyne are intimately familiar with site needs and infrastructure. This provides rapid root cause analysis for issues and problems and proactively predicts what will be impacted by site changes, enterprise changes, or emergency disruptions to services such as power or circuit outages...
Serving the DHA cont...
IntelliDyne relies on highly trained and capable Information Business Operations teams responsible for ensuring proper application of industry best practices such as DoD’s Risk Management Framework and NIST’s Cyber Security Framework to produce standardized results in an efficient and functional manner. Project Managers are PMP certified, have years of familiarity running projects within DHA, and provide direct support in collaboration with technical experts improving information sharing across projects...
Serving the DHA cont...
Following CMMI and ITIL best practices, project managers and quality assurance staff have supported efforts from OS deployments, to domain migrations, to authorities to operate (ATOs), to the D2D and mJAD transitions. The IntelliDyne project management team is heavily relied upon for major J-6 efforts aimed at improving cost efficiencies by supporting new deployments, coordinating cross team efforts, and overall adherence to best practices and guidelines...
Learn more about CMMI and ITIL
Serving the DHA cont...
IntelliDyne designs, develops, tests, deploys, and maintains secure applications and web products for the Solution Delivery Division (SDD) including Health.mil,TRICARE.mil, internal OLB systems, and mobile apps. These applications empower over 9 million end users with access to military hospitals and clinic health service information, while enabling the provider community to deliver better care to all TRICARE beneficiaries.
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Contract Vehicles

IntelliDyne’s management consulting and technology solutions are quickly accessible to agencies through convenient government contract vehicles with competitive rate structures to ensure best value.

Contract Vehicles

IntelliDyne’s management consulting and technology solutions are quickly accessible to agencies through convenient government contract vehicles with competitive rate structures to ensure best value.

Read More About Our Health IT Capabilities

IntelliDyne Program Manager Kyle Benedetto

Kyle Benedetto

Program Manager

Kyle Benedetto is one of IntelliDyne’s exceptional Program Managers. Discover more about his role and contact us to discuss how our innovative solutions and capabilities can support your mission-oriented goals. 

Meet Kyle
IntelliDyne Program Manager Kyle Benedetto

Kyle Benedetto

Program Manager

Kyle Benedetto is one of IntelliDyne’s exceptional Program Managers. Discover more about his role and contact us to discuss how our innovative solutions and capabilities can support your mission-oriented goals.

Meet Kyle
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