Enterprise Automation in Federal Agencies: IntelliDyne’s Framework for Success

Over the past 25 years, the U.S. federal government has undergone a remarkable transformation in the way it manages its information technology (IT) infrastructure. Among technological advancements, the shift from manual tasks to sophisticated infrastructure automation and augmented analytics has not only streamlined operations but resulted in substantial savings in time, money, and use of resources.

  • Process optimization: Processes such as server provisioning, which once consumed days, can now be accomplished in a matter of minutes through robotic process automation (RPA), liberating federal employees from the constraints of repetitive manual tasks.
  • Efficiencies and cost savings: As a byproduct of automation, the reduced manual errors and optimized cloud resource utilization have contributed to efficient budget management and resource allocation.
  • Innovation and value-based work: Time and brain power have been redirected toward innovation, research, and addressing critical challenges, shifting the focus of your resources to more strategic and value-added activities.

IntelliDyne has been committed to driving innovation and efficiency in federal operations since 1999, and our quarter-century milestone marks our role in the IT modernization of the federal government. As agencies mature in their automation efforts, they can now focus on the intelligent application of automation, going beyond the operational benefits to the impact on the human experience.

From Modernization to Maturation: Enterprise Automation as a Mission Enabler

Intelligent automation is the next step in the evolution of enterprise automation. As we enter a new era of efficient and responsive government, IT infrastructure is critical to the mission of the organization. Going beyond operational efficiencies, IT now enables the desired user experience, setting the scene for citizen, workforce, and partner interactions end to end. It’s a critical determinant in an organization’s ability to do business in today’s world and can even impact an agency’s reputation.

Events like network downtime, system failures, and cybersecurity incidents have severe consequences, from data breaches and disruption of critical services to damage to an agency’s reputation, undermining confidence in the organization. Agencies need to think about maturing their automation capability as a necessity to quickly address critical events and minimize the negative impact to business.

Mission-critical Moments: Workforce Onboarding Experience

One of the critical moments in achieving your mission is streamlined onboarding, the first-touch moment with new employees or contractors. Not only does this influence the new hire’s perception of the organization, but it sets a standard for the expectation of a productive work environment. At the same time, it reinforces the staff’s value to the organization and the significance of the work itself.

A typical support agency receives 10-40 new onboarding requests every day, and IT fulfillment of these requests can take anywhere from 10-20 minutes of dedicated manual attention, often requiring more than one administrator. By automating the multi-step workflow, IntelliDyne has reduced this process to about one minute – from capture and routing, to notification, tracking, and monitoring, including error-checking and other integrations. This automated process removed bottlenecks and freed up staff to focus on tickets and other work while building consistency and transparency into the onboarding process.

Automation not only expedites services but fosters adaptability, enabling agencies to respond swiftly to evolving needs and challenges. Ultimately, intelligent automation isn’t about replacing human involvement; it’s about empowering it, propelling the federal government towards a future of efficiency, agility, and citizen-centric service.

Enterprise Automation Framework: A Service Delivery Model Adapted to Your Agency’s Maturity

IntelliDyne works with agencies to avoid the pitfalls many organizations face in their automation initiatives using a multifactor Automation Success Model.

Image courtesy of Resolve Systems
  1. Positioning (current state): We begin by establishing your agency’s level of automation capability, interviewing both stakeholders and end-users to gather the current state of cross-functionality and strategic impact of current initiatives.
  2. Vision (future state): We work with you to establish a clear vision for automation, identifying and defining your desired outcomes and the areas where automation can add the most value.
  3. Prioritization (roadmap): Using a systematic approach, we prioritize and implement workflow automation based on complexity, frequency, and business impact.
  4. Enablement (platform): Our low-code platform, Resolve, helps engineers build simple workflows, share them with others, and leverage them for use in larger, more complex processes, which reduces the need for specific skill sets to develop automation solutions.
  5. Collaboration (adoption): Throughout our engagement, we address stakeholder concerns through transparency, governance, and oversight mechanisms to ensure buy-in and trust with your initiatives and to alleviate the fear of relinquishing control.
  6. Assessment (measurement): This is the step where impact is evaluated based on success metrics. Adjustments are made to manage the life cycle of the automation initiative from inception to future retirement.

By implementing an Enterprise Automation Framework, federal agencies can enable efficient, standardized design and development across their organizations and enable and maintain an IT Center of Excellence for thought leadership, best practices, and a shared mindset supporting automation.

Empowering Federal Operations With IntelliDyne

As we reflect on the transformative journey from manual IT infrastructure management to sophisticated automation, IntelliDyne recognizes the integral role that automation has played in shaping the modernization of federal operations. The innovative technologies introduced by IntelliDyne have not only quantifiably impacted time, money, and hours but have positioned our clients for a future characterized by agility, security, and operational excellence. IntelliDyne works with federal agencies to address the barriers to automation adoption and empowers IT organizations to automate and streamline their processes in a cohesive, coordinated manner: Learn more about the history of IntelliDyne and our Automation practices.

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